Lord Cars

Terms & Conditions

  1. By paying an administration fee or full payment the client is confirming acceptance of these terms and conditions.
  2. All bookings are subject to a minimum administration fee of £100 per vehicle. If in the event of cancellation this fee is not returnable.
  3. The balance outstanding is payable on or before 8 weeks prior to the Wedding date.
  4. If payment is not made on or before this period (8 weeks) the car(s) may be deemed to be cancelled with full payment still required.
  5. If the Hire runs over from an agreed end time, there will be a charge of £60 +vat per every 30 minutes or part off.
  6. If there are any alterations to original booking there will be an administration fee along with any extra costs for the added time, pickup or drop offs to the agreed itinerary.
  7. Cancellation of the Hiring must be received in writing or by email (which the receipt of, is required to be confirmed by Lord Cars) two calendar months prior to the original Hire date. If it not received by this date, then payment will be due in Full.
  8. Contact must be made with us at the latest 2 weeks prior to the Wedding to confirm your Itinerary in full for the hiring; failing to do so may cause the hiring to be cancelled with the full amount still payable.
  9. You must notify us if any part of your journey is over an unmade road, track, or narrow lane with growth protruding into the pathway of vehicles, or through fords or streams as prior assessment of suitability of the vehicle/s may be required, in all cases your chauffeur reserves the right on the day not to take vehicles along any road.
  10. Your chauffeur will offer assistance to those wearing flowing gowns and trains when entering and exiting the car, however it remains the ultimate responsibility of the wearer to ensure their clothing avoids contact with all areas that could accrue dirt or grime such as the underside, wheels, tyres etc. It is the Chauffeurs responsibility to open and close the car doors.
  11. In the event of passenger illness in the car the full cost of a valet and any other time lost will be charged. The driver retains the right to refuse to convey any passenger who in the opinion of the driver appears to be under the influence of alcohol or other substances and whose condition may put the driver, the vehicle, or other passengers at risk. The hirer is responsible for any damage to the vehicle and fittings caused by their own or their guest’s actions, or by any professional hired by the hirer. (i.e. Photographer, doorman etc.,)
  12. No luggage or large items allowed in the car without express permission of the Chauffeur.
  13. It is the responsibility of the hirer and persons using the vehicles to ensure they collect their luggage and personal items when leaving the car. Lord Cars Ltd does not accept liability for items left in cars or for the responsibility for forwarding on such items.
  14. Please ask your guests not to use biodegradable confetti as this can damage both the interior and exterior of the cars.
  15. Smoking is not permitted in our cars.
  16. Alcohol is not permitted in our cars by law.
  17. Every effort will be made to provide alternative transportation in the event of a breakdown. Although extremely unlikely, it is possible that circumstances beyond our control may prevent us from providing the exact car you requested – should that be necessary, we will do all in our power to match it, however in some cases we may have to provide a similar type of vehicle. In the instance of last-minute mechanical breakdown, exceptional traffic difficulties, incidents, acts of God or any events beyond our control, we will endeavour to supply another vehicle from our extensive range of vehicles. Although we will endeavour to meet deadlines, we accept no responsibility for the delays, however caused.
  18. Any changes, alterations to the booking and/or any complaints must be sent by the original booker via email and then confirmed by Lord Cars.
  19. Only Lord Cars owned photographic equipment can be used in the interior of the cars. (If a photographer does travel in the car, the camera equipment may be conveyed in the Boot of the car).
  20. The Company has taken every care to ensure that the descriptions of the events are accurate, however, errors do sometimes occur and occasionally amenities may be modified or withdrawn. The Company accepts no responsibility for any errors or modifications beyond its control.
  21. The Company reserves the right to use photos and videos from the event in marketing material unless specifically asked not to by the Client.
  22. In addition to the T&C’s and due to COVID-19 we will guarantee that if for any reason the Government places a restriction on Weddings for your Wedding date, Lord Cars will either help with moving the Date (postponing) to sometime in the future or completely cancel the Wedding Car hire with a full refund of any monies paid up to the 8 weeks prior to the original Wedding Car Hire booking.

Questions or queries? contact us